Holiday orders can no longer be guaranteed for Christmas delivery.
Shipping worldwide at USA postal rates!
(No Tax)

We have tried to answer the majority of common questions that you may have. Please check this section prior to emailing us with non-order specific queries.

What shipping methods do you use?
Do you ship worldwide?
Do you ship to military addresses?
How long do deliveries usually take?
What is standard ground delivery service?
Is Overnight Delivery Service available?
Is my Package Insured?
How can I track delivery of my package(s)?
What if I think my order is late?
Will you contact me if there is a problem with my payment?
What if I need to send a large number of cakes?
How long will the cakes remain fresh and is refrigeration required?
Do you offer discounts for groups and corporate customers?
What if you are out of stock of the item I choose?
What is your Cancellation Policy?
What should I do if there is a problem accessing your website?

What shipping methods do you use?

In an effort hold down rates for shipping, we use different methods of delivery. Depending on your location and the size of your order, your package will either be shipped by Priority US Mail (USPS) or FedEx Ground. When you receive the confirmation of your order via email, you will be notified of how your package was shipped, USPS or FedEx. Both services quote delivery time as 3 to 5 business days. Once we have provided you with a tracking number for your package, the responsibility for its delivery is transferred to the shipper. It is no longer under our authority or control. (see tracking delivery)

Do you ship worldwide?

Horton’s Ltd. ships to most countries throughout the world. Shipping service is via Priority Mail (USPS) or with FedEx at the request of the customer on a pre-paid basis using a credit card or FedEx account number.

Do you ship to military addresses?

Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "A/FPO address" as the shipping method. More information.

How long do deliveries usually take?

Please allow 24 hours processing time for all orders before shipping actually takes place. Once in the hands of the shipper it may take 24 hours before tracking information appears on their website. To check the status of your shipment, visit www.usps.com or www.fedex.com

What is standard ground delivery service?

It is a guaranteed delivery service offered by the shipper. Delivery occurs Monday through Friday excluding holidays. You must use a street address or an address where someone is available to sign for your package.

Please Note - Shippers will NOT deliver to P.O. Box addresses.

Is Overnight Delivery Service available?

Overnight service is only offered for USA deliveries. Though we do not quote shipping rates for overnight service we will arrange for expedited service at your request. You will be required to provide a major credit card number or account number with FedEx or USPS.

Is my Package Insured?

Yes. Packages are insured by the shipper. Please check their website for answers to your specific questions. www.usps.com or www.fedex.com

How can I track delivery of my package(s)?

To help you track the status of your shipment, we will include a tracking number to correspond with your order. Please note that it may take 24 hours before tracking information appears on the carrier's web site. To check the status of your delivery, please click on the appropriate link for Federal Express or USPS. If there is insufficient information listed on the carrier's website, click on Details for updates or contact your local representative. Orders can be tracked online at www.fedex.com or www.usps.com.

* International orders are shipped via the United States Postal Service (USPS) as they provide the most cost effective rates.

What if I think my order is late?

If you think your order is late, please remember the following facts:

Delivery occurs Monday through Friday only, excluding holidays. Payment authorization and verification must be received prior to processing your order. Orders placed after 11am EST are not processed until the next day. Once you have received your tracking number from us, your package will be in transit and no longer under our control.

Please go online to determine the exact location of your package using your tracking details. Please contact the local representative of the applicable shipping company with any additional questions.

Will you contact me if there is a problem with my payment?

If there's a question about your order, we will contact you by email or phone. Likewise, if you have a question or wish to make changes to your order, please contact us.

What if I need to send a large number of cakes?

We offer quantity discounts on orders of more than $500.00. We are unable to offer mixed or broken case lots. Orders consist of a full case.

Special orders may be accommodated on a last minute basis however it is highly suggested that large orders be placed a minimum of 45 days in advance. Special orders will be charged at the time the order is placed and not at the time of shipping. Payment for all special orders placed for delivery within 45 days is non-refundable.

How long will the cakes remain fresh and is refrigeration required?

Our cakes will last up to one year without refrigeration. Each cake has a freshness date stamped on the back. Refrigeration is not necessary, however it is recommended after the air-tight seal on your package has been broken. If you'd like to store an opened Horton's cake for a prolonged period we recommend refrigeration with the lid locked for best results. Serve at room temperature or pop into the microwave for 10-20 seconds just to warm it before serving.

Do you offer discounts for groups and corporate customers?

We welcome your business! Discounts will apply to orders greater than $350.00. Please submit your exact requirements and we will quote you a rate. Shipping will be arranged to the destination of your choice worldwide!

All special orders will be charged at the time the order is placed and not at the time of shipping. Payment for all special orders placed for delivery within 30 days will be non-refundable. Please submit your exact requirements and we will quote you a rate. Our 1 lb. gift cakes and 4 lb. 'Party Size' cakes may be shipped individually, however our 4 oz. 'Baby Cakes' are shipped by the dozen or by the case of 48 (which is packed 4 dozen to the case). Contact us for details.

What if you are out of stock of the item I choose?

High demand and last minute orders pose the potential for an out of stock item. We will notify you via email in the unlikely event but proceed with processing the remainder of your order. You will be notified when the item is again available. Your credit card will only be charged for those items that are in stock and actually shipped.

What is your Cancellation Policy?

Horton’s will honour the return of cakes for any reason within 7 days from the delivery date and when prepaid by the customer. Cancellation of phone, fax or internet orders specially arranged with Hortons Ltd. must be cancelled 45 days in advance of the intended delivery date. Specially arranged orders cancelled within 45 days of the intended delivery date are non-refundable.

What should I do if there is a problem accessing your website?

If you are reporting a problem to us about our website, please include as much information as possible to enable us to rectify the matter quickly. Please specify the browser version, details of any error messages, date and time of the problem and the page and function that was giving the problem. Please send the email directly to our web site administrator